For a full refund of accommodation fees, cancellation must be made five full days prior to the listing’s local check-in time (or 4:00 PM if not specified) on the day of check-in. For example, if check-in is on Friday, cancel by the previous Sunday before check-in time.
Please note that some properties managed by Zion Stays have specific cancellation policies that supersede the general cancellation policy.
At Zion Stays, we understand that plans can change unexpectedly, and flexibility is key. That's why we offer a comprehensive cancellation policy designed to accommodate your needs while ensuring fairness to both guests and hosts.
Our general cancellation policy allows guests to receive a full refund of accommodation fees if they cancel their reservation at least five full days before their scheduled check-in time. This provides guests with ample time to adjust their plans if necessary without incurring any financial loss.
It's important to note that the cancellation deadline is based on the local check-in time of the listing, set at 4:00 PM unless otherwise specified. For instance, if your check-in is scheduled for Friday afternoon, you must cancel your reservation by the previous Sunday before 4:00 PM to qualify for a full refund.
While our general policy strives to offer flexibility to our guests, some properties managed by Zion Stays may have specific cancellation policies that override the standard guidelines. These exceptions are communicated transparently to guests during the booking process to ensure clarity and avoid any misunderstandings.
Should you have any questions or require clarification regarding our cancellation policy or any exceptions that may apply, please reach out to our dedicated guest services team. You can contact us via email at guestservices@zionstays.com or by phone at (435) 295-3088. We're here to assist you every step of the way and ensure your experience with Zion Stays is enjoyable.
